Terms & Conditions

This website, www.img-match.com (“Website”), is operated by imgmatch LLC (“imgmatch”). Please read these Terms & Conditions carefully before accessing or using the Website and its content, inclusive of the imgmatch “Network” (as defined below) and “Services” (as defined below). By accessing or using the Website and its content on any level, you, the user or any entity operating on behalf of you (“Visitor”), are agreeing to be bound by the following Terms & Conditions set forth. If you do not agree to all the terms and conditions of this agreement, then you may not access or use the Website and its content, including but not limited to its Network or Services.

The imgmatch Website provides various online information, a “Network” in the form of an online platform for Visitors to connect with imgmatch or imgmatch’s contracted consultants (“Consultants”), and an online marketplace for Services, including various online consulting services, consisting of but not limited to consulting sessions, interview preparation, application editing, curriculum vitae editing, resume editing, personal statement editing and research manuscript editing, to help Visitors achieve their career goals. Both imgmatch or Consultants may provide Services to Visitors at the sole discretion of imgmatch. Any new services added to the current Services shall also be subject to the Terms & Conditions. Services are provided remotely via phone, email, video call or other online media. imgmatch maintains a database of Visitors and Consultants who are looking to connect. Visitors and Consultants may enter their personal, non-financial information on our website to be stored in this database. You and Consultants may also contact imgmatch directly to provide this personal information, non-financial information. imgmatch does not make decisions on academic or professional matters. imgmatch also does not complete Visitors’ personal or professional work.

Visitors can review the current version of the Terms & Conditions at any time at https://www.img-match.com/terms-conditions. imgmatch reserves the right to update and change the Terms & Conditions by posting updates and changes to the Website. It is the Visitors’ responsibility to check the Terms & Conditions from time to time for any updates or changes. If the Visitor does not accept such changes, the Visitor must cease using the Website and Services. Visitors’ continued use of or access to the Website and Services constitutes acceptance of these changes.

Purchase.

Following purchase of a Service and completion of documentation requested by imgmatch, Visitors must request scheduling or completion of the purchased Service to imgmatch for the Service to be performed.

The Visitor acknowledges and understands that, while imgmatch aims to provide effective advising, editing, and mentoring services, imgmatch does not guarantee any specific outcome. The Services provided by imgmatch do not guarantee any improved chances of personal or professional success.

Placement.

Visitors agree that imgmatch has complete discretion in selecting whether imgmatch representatives or Visitors, as well as which imgmatch representatives or Consultants, perform Services for Visitors. Visitors may request a change in the selected imgmatch representative or Consultant; however, the Visitor acknowledges and understands that this change is not guaranteed.

For application, curriculum vitae, personal statement, and research manuscript editing Services, imgmatch will not write or complete Visitor work and will only provide revisions and edits in the form of assistance and feedback. Visitor certifies that all submitted work for editing are their own and have not been written, in part or in whole, by a third party.

Scheduling and Availability.

imgmatch has complete discretion in selecting the dates and times in which it performs Services. Requests for scheduling and completion of Services will be responded to within 168 hours. Typical response is to be expected at 72 hours; however, imgmatch reserves the right to delay responses up to the 168 hour window.

Editing Services will typically be completed within 72 hours of a Visitor request for completion of the Service; however, imgmatch reserves the right to delay completion of editing Services up to 168 hours after response to the Visitor.

Consultation and interview preparation Services will typically be scheduled and completed within 168 hours of a Visitor request for scheduling and completion of the Service; however, imgmatch reserves the right to delay scheduling and completion of consultation and interview preparation Services up to 30 days.

Cancellations.

Visitors must provide a 48 hour advance notice for any rescheduling or cancellation after requesting the scheduling or completion of a Service. If a rescheduling or cancellation is desired after the 48 hour time window, Visitors may be charged a fee at the discretion of imgmatch.

Purchased Services may be cancelled with full refund or delayed by imgmatch or the Visitor if scheduling or completion of Services goes beyond the previously listed 168 hours for editing Services and 30 days for consultation and interview preparation Services.

Refunds.

All sales are final, with the exception of refund in the event of cancellation due to scheduling or completion of Services going beyond the previously listed 168 hours for editing Services and 30 days for consultation and interview preparation Services. Refunds in the form of credit may be issued for future imgmatch purchases if a request for scheduling or completion of a purchased Service is not placed within 30 days of purchase. Credit may be used for future imgmatch purchases for a period of one year from initial purchase date. Credit may only be applied to services for the same Visitor of the original purchase. Services purchased but not used beyond this window are unable to be transferred, refunded, or credited toward other imgmatch services.

Intellectual Property.

Under these Terms & Conditions, imgmatch and/or its licensors owns all the intellectual property rights and materials contained in this Website. You are granted limited license only for purposes of viewing the material contained on this Website, and the Terms & Conditions permit you to use the Website for your personal, non-commercial use only. By displaying “Visitor Content,” as defined by any audio, video, text, images, or other material by Visitors, on this Website, Visitors grant imgmatch a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate, and distribute it in any and all media. Visitor Content must be your own and must not be invade any third-party rights. imgmatch reserves the right to remove Visitor Content from this Website at any time without notice.

When Services are provided to Visitors, Work Product, including but not limited to recorded consultancy sessions, recorded interview preparation sessions, documents, reports, and the like, physical and/or electronic, may be created by imgmatch or Consultants for Visitors. All Work Product shall be owned by imgmatch and Visitors. Work Product will be stored by imgmatch and made available upon request to Visitors within thirty (30) days after notice is given. Work Product will only be used by imgmatch for purposes of education and quality improvement and will not be distributed to any third party, apart from Consultants directly responsible for providing Services to Visitors, without Visitor consent. Although privacy and security is a top concern, imgmatch cannot guarantee the security of Work Product. In the unlikely event of compromised or breach in security, imgmatch will not be held responsible for any damages or liability.

Restrictions.

Visitors are specifically restricted from publishing any Website material in any other media, commercializing any Website material in any way, advertising or marketing Website material in any way, data mining or any similar activity in relation to the Website, and using the Website in any damaging way to the Website itself or to any individual or entity. imgmatch has complete discretion to restrict access Visitor access to any areas of the Website. Any username/ID or passwords for the Website are confidential, and Visitors acknowledge and understand that they must maintain this confidentiality.

Confidentiality.

Visitor confidentiality and privacy are of the highest importance to imgmatch. Communication between imgmatch, Consultants, and Visitors is strictly confidential. Information, inclusive of Visitor name, geographic location, email or other contact information, school attended, grades or test scores, or other background information, will not be released beyond imgmatch or Consultants. imgmatch will only release Visitor information to Consultants that is necessary for Visitor and Consultant to connect or for Services to be appropriately provided. No Visitor information will be shared with any other third party, whether individual, group, or corporation, without Visitor consent. Although your privacy and security is of the highest importance, imgmatch cannot guarantee the security of all communications. In the unlikely event of compromised or breach in security, imgmatch will not be held responsible for any damages or liability.

Indemnification.

Visitors agree to defend, indemnify and hold harmless imgmatch, its affiliates, licensors and service providers, respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) resulting from Visitor violation or breach of the Terms & Conditions, Visitor use of the Website, or Visitor use of imgmatch Services.

Disclaimer of Warranties, Limitation of Liability.

VISITOR USE OF THE WEBSITE OR ANY WEBSITES LINKED TO IT, INCLUSIVE OF CONTENT OR SERVICES ON THE WEBSITE OR SUCH OTHER WEBSITES, ARE AT THE VISITORS’ OWN RISK. TO THE FULLEST EXTENT OF THE LAW, IMGMATCH EXPRESSES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND AND ASSUMES NO LIABILITY OR RESPONSIBILITY OF ANY KIND RELATED TO THE WEBSITE OR ANY WEBSITE LINKED TO IT, INCLUSIVE OF CONTENT OR SERVICES ON THE WEBSITE OR SUCH OTHER WEBSITES. IMGMATCH HAS NO RESPONSIBILITY IF THE WEBSITE OR ANY WEBSITE LINKED TO IT, INCLUSIVE OF CONTENT OR SERVICES ON THE WEBSITE OR SUCH OTHER WEBSITES, DOES NOT LEAD TO VISITOR SATISFACTION OR RESULT(S).

IN NO EVENT WILL IMGMATCH, NOR ANY OF ITS AFFILIATES OR THEIR OFFICERS, DIRECTORS, AGENTS, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, OR CONTRACTORS BE LIABLE FOR DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY DIRECT, INDIRECT, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR SPECIAL DAMAGES, ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE OR ANY WEBSITES LINKED TO IT, INCLUSIVE OF THE CONTENT OR SERVICES ON THE WEBSITE OR SUCH OTHER WEBSITES.

Severability, Waiver.

In the event any provision of the Terms & Conditions is deemed invalid or unenforceable, in whole or in part, that part shall be severed from the remainder of the Terms & Conditions. All other provisions should continue in full force and effect as valid and enforceable. Failure to exercise any right, power or privilege under the Terms & Conditions will not be construed as a waiver of any subsequent or further exercise of that right, power or privilege or the exercise of any other right, power or privilege.

Waiver of Class Action Rights

VISITORS ACKNOWLEDGE AND UNDERSTAND THAT BY ENTERING INTO THESE TERMS & CONDITIONS, VISITORS HEREBY IRREVOCABLY WAIVE ANY RIGHT VISITORS MAY HAVE TO JOIN CLAIMS WITH THOSE OF OTHERS IN THE FORM OF A CLASS ACTION OR SIMILAR PROCEDURAL DEVICE. ANY CLAIMS ARISING OUT OF, RELATING TO, OR CONNECTED WITH THESE TERMS & CONDITIONS MUST BE ASSERTED INDIVIDUALLY.

Dispute Resolution.

imgmatch and Students agree that any unresolved dispute arising out of or in connection with the Terms & Conditions will be finally settled by binding arbitration. imgmatch and Students understand and acknowledge that, by agreeing to binding arbitration, it waives and thereby eliminates the right to submit the dispute for determination by court and thereby also waives the right to a jury trial. The arbitration will be conducted by a single arbitrator to be mutually agreed upon in the State of Delaware and in accordance with the then-current rules and procedures for the arbitration of commercial disputes of the American Arbitration Association or any successor thereof.  The decision of the arbitrator will be final and binding, and the award may be entered in any court having jurisdiction. The prevailing party in any arbitration will be entitled to an award of its reasonable attorneys’ fees and costs, in addition to any award of damages or other relief. 

Termination.

The Terms & Conditions set forth are in full effect for any Visitor use of the Website and its content, inclusive of its Network and Services. imgmatch has complete discretion to deny access and terminate Visitor use of the Website and its content, inclusive of its Network and Services. imgmatch reserves the right to terminate the Terms & Conditions set forth and void Services while providing no refund if the Visitor attempts to contact or contacts a Consultant for Services without first contacting and obtaining consent from imgmatch. Of note, Visitors may contact Consultants listed on the Website’s Network to connect Visitors and Consultants without contacting and obtaining consent from imgmatch provided that Services are not discussed in any form or performed.

Governing Law and Jurisdiction.

Visitors agree that the Terms & Conditions shall be governed by the State of Delaware law.